Core Service System | Guangdong Guhe New Materials – Full-Chain Silicone Sealant Solution Provider

Core Service System | Guangdong Guhe New Materials – Full-Chain Silicone Sealant Solution Provider

Guangdong Guhe New Materials Co., Ltd., located in Xinhui, Jiangmen, is an original manufacturer specializing in the R&D, production, and sales of silicone sealants. The company owns four major brands – Yugu, Guhe, Baochuang, and Dunxin – with products widely covering both construction and industrial sectors, including building engineering, renovation and decoration, home appliance manufacturing, and mechanical equipment.

Guided by the development philosophy of “technology-driven quality,” we provide full-chain services to partners with diverse needs – from product selection and customization to delivery and after-sales support – working hand in hand with customers to build long-term growth. To help our partners gain a comprehensive understanding of our service capabilities, we hereby outline our core service system as follows:

I. Professional Technical Support Services: Total Solutions for All Application Scenarios

During the procurement and application of silicone sealants, customers often encounter technical issues such as scenario suitability and performance matching. Guangdong Guhe is equipped with a professional technical team to provide equivalent technical support services to customers of all volumes.

• 1-on-1 product selection guidance: Based on the customer’s actual application scenario, substrate materials, and performance requirements, we provide targeted product recommendations and application advice to identify the optimal sealing solution.
• Full-volume service coverage: Whether for small-batch purchases or large-scale orders, all customers enjoy the same standard of professional technical consultation and responsive issue resolution.

II. Full-Spectrum Customization Services: Tailored to Individual Application Needs

Different application scenarios impose varying requirements on silicone sealant performance, application suitability, and appearance, and off-the-shelf products often cannot meet every need. Guangdong Guhe offers multi-dimensional customization services to tailor products according to customer specifications.

Customization scope:

• Formula customization: Adjust core performance parameters such as temperature resistance, oil resistance, bond strength, and curing speed according to the operating environment.
• Viscosity customization: Adapt to manual, semi-automatic, and fully automatic dispensing equipment to ensure smooth dispensing and prevent nozzle clogging, matching customers’ production rhythms.
• Color customization: Available in standard colors such as transparent, white, black, and gray, with the option to customize specific color codes to meet product appearance design requirements.
• Packaging customization: Supports various specifications including 20L pails and 200L industrial drums, with customizable drum labeling and outer packaging options.

Customization process and minimum order quantity:

The customization service follows a standardized process: needs discussion → sample development → customer testing → batch production → delivery and acceptance. The entire cycle takes approximately 7–10 working days.

The minimum order quantity for customization is 1 drum of 200L (which can be divided into 20 soft cartridges (18 pieces) or 25 hard cartridges (25 pieces)).

III. One-Stop OEM / Private Label Manufacturing Services: Empowering Brand Autonomy

For partners who have their own brands and wish to build exclusive product lines, Guangdong Guhe provides full-process OEM / private label manufacturing services, covering every stage from formula development to finished goods dispatch, helping customers establish their own product systems at low cost.

• Brand authorization support: Authorized use of our four in-house brands for private-label production.
• Full-process production management: Responsible for all production stages including raw material procurement, manufacturing and filling, quality inspection, packaging, and shipping, ensuring product quality and delivery efficiency.
• Packaging design support: Provides professional packaging design services, and can also execute customers’ own design plans.
• Documentation support: Provides comprehensive product documentation, including ISO9001 Quality Management System certification, FDA food contact certification, TDS (Technical Data Sheets), MSDS/SDS, etc.

IV. Efficient Delivery and Logistics Services: Ensuring Supply Chain Stability

In industrial and construction procurement, delivery timeliness directly impacts project schedules. Guangdong Guhe has established a robust production capacity and logistics system, and also supports nationwide drop-shipping services to reduce customers’ warehousing and logistics costs while mitigating supply fluctuations.

• Stable capacity guarantee: Monthly production capacity steadily exceeds 1,000 tons, enabling us to undertake and deliver multiple large-volume orders simultaneously.
• Rapid dispatch response: Regular orders are shipped within 48 hours; urgent orders can be prioritized and dispatched within 24 hours.
• Full-region logistics coverage: Strategic cooperation with multiple leading logistics companies enables next-day delivery in the Pearl River Delta region and delivery within 3–5 days to most parts of the country.

V. Full-Cycle After-Sales Guarantee Services: Building a Trustworthy Partnership Experience

Comprehensive after-sales support is the foundation of long-term cooperation. Guangdong Guhe has established a full-cycle after-sales system, providing ongoing follow-up on product application to protect customers’ cooperative rights and interests.

• Quality warranty commitment: Standard building sealant products come with a 9–12 month warranty period, while industrial sealant products offer a 6–9 month warranty. Should any quality issues arise during the warranty period, we will assume corresponding responsibility.
• Hassle-free return/replacement for quality issues: If product quality problems are confirmed, we provide unconditional return or replacement services and bear the round-trip logistics costs.
• Dedicated account manager service: Each customer is assigned a dedicated account manager who tracks order progress throughout the process and responds promptly to various needs and concerns.
• Regular customer follow-up visits: We maintain a routine visit mechanism to monitor product usage, collect customer feedback, and continuously improve product and service quality.

VI. Standardized Cooperation Process

We adopt a standardized cooperation process to ensure efficient and orderly service delivery:

1. Needs discussion: The customer contacts their dedicated account manager to explain the application scenario and core requirements.
2. Solution formulation: The technical team develops a customized product selection and cooperation plan based on the customer’s needs.
3. Sample testing: Free product samples are provided for customers to conduct performance tests and compatibility verification.
4. Quotation and contract signing: Both parties agree on pricing and terms, and sign a formal cooperation contract.
5. Production and delivery: Production is strictly carried out according to the order requirements, with on-time product delivery.
6. After-sales follow-up: Continuous technical support and after-sales services are provided to establish a long-term and stable partnership.

With 14 years of deep industry experience, Guangdong Guhe New Materials has served over 2,000 customers across China, earning broad market recognition and lasting customer trust.

Adhering to the development philosophy of win-win cooperation, we are not only committed to being a reliable silicone sealant supply partner, but also aspire to be a companion in our customers’ business growth. With technology at our core, quality as our foundation, and service as our bond, we strive to grow together with our partners and create shared value.